Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Complete with all included items

Non-returnable items:
- Opened or used first aid kits
- Consumable medical supplies once opened
- Final sale items

To start a return, contact us at [your email].

If your return is accepted, we will provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days.

Damages and issues:
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours with photos.

Exchanges:
We only replace items if they are defective or damaged.